Frequently Asked Questions (FAQ)
Welcome to Seraphine – Your Source for Exquisite Jewelry!
- What is AliExpress dropshipping?
AliExpress dropshipping is a business model where we partner with AliExpress suppliers to fulfill orders directly to our customers. This allows us to offer a wide range of quality jewelry without the need for inventory storage.
- Are your products authentic?
Yes, our jewelry is sourced from reputable AliExpress suppliers. We strive to provide high-quality, stylish, and authentic pieces to our customers.
- How does shipping work?
We ship our products directly from AliExpress suppliers to your doorstep. Please allow 5 business days for processing and 15 – 30 business days for shipping. Shipping times may vary based on your location.
- Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Information page for details.
- What payment methods do you accept?
We accept various payment methods. Your payment information is securely processed, and we do not store any payment details on our site.
- Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
- What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer support team at admin@seraphine.store within 1 days of receiving your order, and we will assist you in resolving the issue.
- How do I return an item?
For information on returns and exchanges, please visit our Returns & Exchanges page. Follow the provided instructions to initiate the return process.
- Is my personal information secure?
Yes, we take the security of your personal information seriously. Our website do not share your data with third parties. For more details, please review our Privacy Policy.
- How can I contact customer support?
If you have any further questions or concerns, please reach out to our customer support team at admin@seraphine.store. We are here to assist you!
