- Returns and Refunds Policy:
No Returns or Refunds: As our products are sourced directly from China factories via AliExpress dropshipping, we do not accept returns or offer refunds unless the received package is damaged.
Damaged Items: In the rare event that your order arrives damaged, we require you to contact our customer support team at admin@seraphine.store within 1 days of receiving the package. Please include clear pictures or videos of the damaged items and the packaging for our assessment.
- Damaged Items Process:
To initiate a return for damaged items, please follow these steps:
Contact our customer support team at admin@seraphine.store within 1 days of receiving your order.
Provide your order number and a clear description of the damage.
Attach pictures or videos clearly showing the damaged items and the packaging.
Our customer support team will review your case and provide further instructions on returning the damaged items.
- Exclusions:
We do not accept returns for reasons other than damage. This includes but is not limited to changes of mind, wrong sizes, or preferences.
Products that have been worn, altered, or used are not eligible for return.
- Contact Us:
If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at admin@seraphine.store. We are here to assist you.
- Disclaimer:
Please note that due to the nature of our dropshipping model and the sourcing of products from China, the return process may take longer than usual. We appreciate your understanding.
