Shipping Information

Thank you for choosing Seraphine. We’re delighted to bring you stunning jewelry pieces from our curated collection. Please review the following information regarding our shipping policies.

  1. Processing Time:

Orders are typically processed within 5 business days. During this time, we carefully prepare and fulfill your order to ensure that each piece meets our high standards of quality.

  1. Shipping Origin:

Our jewelry is sourced directly from trusted manufacturers in China. This allows us to offer you a wide selection of unique and beautifully crafted pieces.

  1. Estimated Delivery Times:

Due to the international nature of our products and their origin in China, please expect an estimated delivery time of 2-4 weeks, depending on your location.

  1. Shipping Partners:

We work with reputable international shipping partners to ensure the safe and reliable delivery of your jewelry.

  1. Shipping Rates:

Our shipping rates are calculated at checkout based on the weight of your order and your delivery location. We offer both standard and expedited shipping options to accommodate your preferences.

  1. Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

  1. International Shipping:

Yes, we proudly offer international shipping. Please note that international delivery times may vary, and we appreciate your patience as your order makes its way to you.

  1. Customs and Duties:

Customers are responsible for any customs fees or duties incurred upon the arrival of their order. Please check with your local customs office for information on potential charges.

  1. Delays:

While we strive to provide accurate estimates, factors such as customs processing and local postal services may lead to occasional delays. We appreciate your understanding and patience.

  1. Contact Us:

If you have any further questions or concerns regarding shipping, feel free to reach out to our customer support team at admin@seraphine.store. We are here to assist you!